Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the typical shipping timeframe for furniture and decor?
Most in-stock items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 2-3 weeks depending on your location and the selected white-glove service.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer assembly services for large items?
Yes, we offer professional assembly services for an additional fee at checkout. Our 'White Glove Delivery' option includes room-of-choice placement, assembly, and removal of all packaging materials.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also monitor your order progress by logging into your Giving Tree account and visiting the 'Order History' section.
Are your wood products sustainably sourced?
Sustainability is at our core. We partner with suppliers who use FSC-certified timber and eco-friendly finishes to ensure your home remains beautiful and environmentally responsible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you create your dream home now and pay later.